What is the shipping time for your products?
Our products are shipped within 24 hours maximum (business day). Please refer to the delivery section under each product. The delivery time may change depending on your country.
More information here.
Do you ship worldwide?
Unfortunately, no. We ship throughout the European Union and Switzerland. Some products are now available for sale in the United States.
Where do you ship my product from?
Our office is located in France. Our international warehouse is located in China and France.
Do you provide tracking information?
Yes, you can track your order here.
I am missing some items from my order, what happens?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us a picture of the damaged item in question to the following email address: email@example.com and we will send you a similar replacement item as soon as possible.
Where are you located?
Our offices are located in France. We provide support in both English and French.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time.
If you still feel that you need help tracking your package or would like to inquire about it, please contact us at the following email address: firstname.lastname@example.org.
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you would still like to receive a refund on your order, we can of course complete the payment, as long as the recourse is made within 30 days of the order date and the product(s) in question are not on sale. For more information, please read more about our politique de remboursement.